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Privacy Policy

Last Updated: 08-04-2026

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At LifeCore Physio, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

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1. Who are we?

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LifeCore Physio is a physiotherapy service providing home-based care in Manchester and surrounding areas and online care world-wide. For the purpose of data protection laws, the Data Controller is Mahima, trading as LifeCore Physio.

Contact Details:

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2. What type of information is collected from you?

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We collect information when you use our website, book an assessment, or contact us. This includes:

  • Identity Data: Name, age, gender, and occupation.

  • Contact Data: Email address, phone number, and physical address (for home visits).

  • Health Data (Special Category Data): As a healthcare provider, we collect sensitive information regarding your primary complaints, medical history, and current treatments to provide safe and effective physiotherapy.

  • Technical Data: Your IP address and information regarding what pages are accessed and when (via cookies).

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3. How is your information used?

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We may use your information to:

  • Process a booking you have made.

  • Carry out our obligations arising from any contracts entered into by you and us (e.g., providing physiotherapy treatment).

  • Maintain accurate clinical records as required by the Chartered Society of Physiotherapy (CSP) and the Health and Care Professions Council (HCPC).

  • Seek your views or comments on the services we provide.

  • Send you communications which you have requested or that may be of interest to you.

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4. Legal Basis for Processing

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Under the UK GDPR, we rely on the following legal bases:

  1. Contract: To provide the treatment you have booked.

  2. Legal Obligation: To maintain medical records as required by healthcare regulations.

  3. Special Category Data: We process health data under "Provision of Health or Social Care" (Article 9(2)(h)), as we are providing a health-related service.

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5. Data Retention

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We are required by law to retain clinical records for a specific period (typically 8 years after the last treatment for adults, or until age 25 for children). After this period, your data will be securely destroyed.

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6. Who has access to your information?

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  • We will not sell or rent your information to third parties.

  • We will not share your information with third parties for marketing purposes.

  • Third-Party Service Providers: We may share your information with third-party service providers (such as booking platforms or secure clinical software) strictly for the purposes of completing tasks and providing services to you on our behalf.

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7. Your Rights

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You have choices about how we use your information. You have the right to:

  • Ask for a copy of the information LifeCore Physio holds about you.

  • Request that we correct any inaccuracies in your information.

  • Request that we delete your personal data (subject to legal retention requirements for medical records).

  • Withdraw consent for marketing communications.

To exercise these rights, please email contact@lifecorephysio.co.uk.

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8. Security Precautions

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When you give us personal information, we take steps to ensure that it’s treated securely. Your data is stored in encrypted clinical management systems or secure password-protected files to protect against unauthorized access or disclosure.

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9. Use of 'Cookies'

Like many other websites, the LifeCore Physio website uses cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. You can turn off cookies by setting your browser preferences.

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10. Links to other websites

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Our website may contain links to other websites run by other organizations (e.g., Instagram, Facebook, LinkedIn). This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.

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11. Review of this Policy

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We keep this Policy under regular review. This Policy was last updated in April 2026.

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